If you're experiencing issues where users are not displaying in the Self-service migration tool when setting up a migration, follow these three simple steps to resolve the issue.
Step 1: Sign Out
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Select Logut at the upper right corner.
Step 2: Sign Back In
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Select the Start Migration option to verify your account credentials.
Step 3: Check If the Issue Is Resolved
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Navigate to the first section of the migration tool to verify if the email address is now displaying.
Additional Troubleshooting Steps
If the issue persists, try these additional steps:
- Check for Aliases: If the user has an email alias, make sure to look up their primary email address instead, as aliases may not be listed as selectable sources.
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Clear Cache and Cookies: Your browser might be displaying outdated information. Clearing cache and cookies can help refresh the data.
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Use an Incognito Window: Open an incognito window and check if the issue still exists. This helps determine if cached data is affecting the display.
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Test with Another User: If you have multiple users under your domain, check if the issue is affecting all users or just one.
If you still experience issues after following these steps, please send an email to our support team help@cloudasta.com for further assistance.